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Looking for help?

How to ask for help

  • Be courteous: help in the chatrooms or on the forum is given by our users and contributors, all volunteers.
  • Explain the context of your request in a complete but concise way.
  • It is paramount to share the error logs with YunoPaste (green buttons in your webadmin, then share the link to the generated page).
  • Be patient, as your messages might not be seen instantly.
  • Do not ask about your attempted solution but rather your actual problem (see XY problem).
  • Avoid phrases like "server does not want", "the app does not load", or other meaningless sentences.
  • Do not trim error messages, but do not paste a wall of illegible unformatted code either. (Use YunoPaste)
  • Do not ask your question like a poll ("does anyone else succeeded in...?").

Connect to the support chatroom

Please change your username, as we got legions of ynhusers.

Note: this room is available via

  • Matrix (#yunohost:matrix.org using Element)
  • IRC (#yunohost on libera.chat, using kiwiirc)
  • XMPP (support@conference.yunohost.org)

... or ask on the forum!

Please follow the Support section post template. It helps everyone understand the context of your request.

You've found a bug?

Please report bugs on our bugtrackers or contact the developers

Note : you can also connect to the dev and apps chatrooms, see the corresponding page

Found errors? Think you can improve this documentation? Simply click the Edit link at the top of the page, and then the icon on Github to suggest changes.